Best 19 AI Customer Service Assistant Tools of 2025

Decagon is an enterprise-level customer support AI platform that offers generative AI agents for delivering exceptional customer experiences. It is trusted by large corporations and high-growth startups. Decagon's AI support agents enable true automated resolution, providing 100% generative responses and actions without complex decision trees or preset responses. It also offers seamless integration with existing tools and data sources, maximizing AI potential. Furthermore, Decagon provides AI-driven insights to help businesses identify trends, detect anomalies, and unlock valuable conversation analytics. In 2024, Decagon completed a $65 million Series B financing round led by Bain and Elad Gil, showcasing its strong background and market position in the AI customer service domain.

Dovetail 3.0 is an AI-powered customer insights platform that helps businesses rapidly gather customer feedback and translate it into product decisions through features like automated analysis, channel monitoring, instant Q&A, and participant recruitment. By leveraging state-of-the-art large language models, it automatically categorizes user feedback, support tickets, app reviews, and more, providing customized views to help businesses understand customer needs and refine product direction. The interface has been redesigned for improved usability, making it suitable for all types of users.

Strella is a platform that utilizes artificial intelligence for customer research, helping businesses and researchers make more informed decisions through AI-facilitated interviews and instant comprehensive analysis. Key advantages of this product include rapid research, high response rates, real-time analysis, and multilingual support, significantly enhancing research efficiency, reducing costs, and offering flexible interview scheduling. Background information on Strella indicates it has provided customer research services across multiple industries with positive market feedback. While pricing and positioning information is not clearly stated on the page, trial and demonstration options are available.

Zupport AI is a customer support platform specifically designed for SaaS companies. It leverages artificial intelligence technology to address repetitive customer support issues, providing context-aware responses through intent detection. The platform also supports in-app collection of feature requests and Slack synchronization, enhancing both customer support efficiency and satisfaction. Its background underscores its mission to help SaaS companies tackle support challenges faced during product development, improving the efficiency and response speed of support teams through automation and intelligent solutions.

The AI FAQ Generator is a tool that employs cutting-edge AI technology to automatically generate FAQ lists by analyzing common questions. It swiftly and efficiently produces FAQs, saves time and resources, and provides accurate answers to enhance customer satisfaction and improve SEO outcomes.

Tencent Enterprise Customer Service is an intelligent online customer service system powered by instant messaging and artificial intelligence technologies. It comprehensively improves the efficiency of corporate customer service. The product is positioned to offer full-scenario enterprise-level SaaS services, helping businesses achieve digitalized smart operations.

Ebay Customer Service Helper with GPT is a Chrome extension that assists eBay sellers in smoothly communicating with their customers. This free tool, similar to Crisp, magicRply or Drift GPT, provides template responses based on GPT 3.5 Chatbot's suggested replies simply by selecting the customer's question.

HiOperator is the first AI-powered automated customer service solution, delivering superior all-round customer support that surpasses even excellent human customer service agents.

Intercom is a platform that combines automated and human customer support to deliver faster solutions, higher customer satisfaction, and easier support work. It includes features like AI chatbots, a help center, and proactive support, helping businesses reduce costs, maintain support team satisfaction, and boost customer satisfaction.

Alibaba Cloud Intelligent Customer Service, combined with Tongyi large model, is fully upgraded to provide an integrated solution that deeply integrates multi-channel contact centers with AI applications. It empowers enterprises to transform their service experience from informational to intelligent and multimodal. The AI agent, a smarter conversational robot, can connect with knowledge for dialogue, offering a more human-like conversation experience, covering a wider range of service scenarios. It supports various forms of knowledge, including documents, web pages, frequently asked questions, complex multi-turn conversations, tables, and databases.

QuickQuest is an AI-based online tool designed to assist businesses in intelligently creating survey questionnaires, collecting customer feedback, and converting that feedback into online reviews. It offers functionalities such as AI questionnaire creation, seamless integration, review generation, and data analysis. It aids businesses in gathering genuine and reliable customer feedback, enhancing product visibility and reputation, understanding customer needs, and guiding product optimizations.

GPT Review is an application that helps businesses automatically generate online reviews. It uses AI algorithms to analyze the content of customer reviews and generate automated replies. Businesses can modify the replies as needed and send them to review platforms. This saves time and allows for efficient and professional review management.

AI Review Reply & Support Response Generator is a Chrome extension that helps users generate AI-powered replies to reviews and support requests. It can create personalized responses for each comment, providing a better customer interaction experience. Users can quickly reply to comments using the extension, demonstrating their commitment to customer feedback and striving to offer the best experience. Additionally, the extension uses SEO best practices to optimize keywords in the replies, improving search result rankings. Leveraging AI, the extension helps users increase their online visibility and attract more traffic.

Cogneed AI Assistant leverages real-time speech recognition and keyword matching to provide agents with contextually relevant information, improving dialogue quality. Features include keyword detection history, card pinning, favorite card, related card, personal notes, etc. Suitable for business call centers, sales activities, customer service, etc. Pricing information is available on the official website.

HostAway - AI-responder is a Chrome extension that leverages AI-generated responses to cut down on the dialogue time between hosts and guests by up to 98%. It relies on three information sources: specific knowledge documents, guest data, and previous chat history, to generate AI-powered replies. AI-responder utilizes high-quality text generation models like OpenAI GPT3 Davinci-003 and GPT NeoX 20B. Testing revealed that 88.2% of generated responses scored 4 or 5 in quality, requiring no edits. Users can enjoy a 14-day free trial during the testing period, along with a lifetime price lock of $49/month/property. The projected price for this Chrome extension after the trial period is $95/month/property. HostAway - AI-responder is an efficient way to save time and effort when responding to customer inquiries. Built by the Hosts team, for Hosts.

Anota AI Responde is a tool designed to help Anota AI (https://anota.ai) customers improve response times in online chats. By inserting a button in the chat interface, registered restaurant menus from Anota AI can be sent, making it convenient to place orders through numerical menu links. Additionally, when Anota AI's virtual assistant is enabled, it can answer customer FAQs and collect feedback, with all information sent to the Anota AI panel for management.

Amy, an AI assistant launched by Crypto.com, provides intelligent user services and support, helping users better manage and utilize digital currencies.

Olvy is an intelligent feedback widget that combines user research, feedback tools, and screen captures. Utilizing AI and GPT-3 technology, Olvy provides you with valuable insights, enabling you to address user feedback issues within your application.

Kommunicate is an AI-driven customer service automation solution featuring conversational AI chatbots. It empowers businesses to reduce support costs, enhance customer experience, and drive business growth. Kommunicate automates customer conversations, provides real-time support, and integrates seamlessly with existing business tools and platforms. It also offers a user-friendly Chatbot Builder, enabling users to quickly create and customize their own chatbots. Kommunicate offers flexible pricing plans tailored to businesses of all sizes and requirements.